F&B constantly monitors the various Vendor Service Guides for changes that would affect our clients. We also monitor various websites and publications that address regulatory issues affecting telecommunications.  We subscribe to a well-known nationwide tax information service that keeps us updated on all new taxes/surcharges/fees and keeps us informed on all associated rate changes.

THE PROCESS:

    Once we have a signed contract and Letter of Agency, the auditing process can begin. Our clients provide us with bill copies (paper or CD's) for all relevant vendors. We also need contracts for any telecommunication service provided. We review the contracts and check the related billing to insure the terms of the contract are being met. When we find billing errors, we file a claim with the vendor through the appropriate channels. F&B Clients are ALWAYS copied on all F&B claim letters. All claims are thoroughly documented and, whenever possible, include an "estimated credit due" amount. Once the claim is resolved and credit has been issued, we invoice our Client. All F&B invoices will include documentation of claim filed, verification of credit issued and will note any savings resulting from the claim - F&B receives NO percentage of these savings.

Please feel free to contact us with any further questions!